Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth

Chris Caldwell

CEO of Concentrix + Webhelp

NEWARK, Calif., Sept. 25, 2023 (GLOBE NEWSWIRE) — Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced it has closed its combination with Webhelp and the integration of the two companies is underway. While the combined company finalizes its permanent name, it will operate under the trade name Concentrix + Webhelp.

This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services. It also strengthens its end-to-end CX value proposition, with one of the most robust, well-balanced global footprints in the industry to help the world’s best brands transform customer experiences and achieve their business goals.

“I am excited to embark on this new journey together and believe that, with our combined strengths, we are uniquely positioned to redefine the industry and design, build and run the future of CX for our amazing and valued clients. I want to thank our game-changers around the world who have made this possible. I am truly honored to work with such a diverse and talented team,” said Chris Caldwell, CEO of Concentrix + Webhelp.

The company also welcomes two new members to the Board of Directors, Olivier Duha and Nicolas Gheysens. Olivier is an entrepreneur, philanthropist, co-founder, and former CEO of Webhelp and will serve as Vice Chair of the Board. Nicolas is a Partner at Groupe Bruxelles Lambert (“GBL”), the company’s largest shareholder following the Concentrix + Webhelp combination, and brings with him a wealth of investment and board experience, backing the growth of large and successful businesses across Europe.

“We are fortunate to add such strong skill sets with deep background in the customer experience industry to our Board. With the addition of Olivier and Nicolas, we expand our international expertise in leading large, complex multinational companies on a successful path for growth,” said Kathryn Marinello, Concentrix Chair of the Board.

This combination is a milestone moment, bringing together two recognized market leaders with complementary cultures, footprint, capabilities, and vision for growth across more than 70 countries. At closing, the transaction was valued at approximately $4 billion, including net debt.

About Concentrix + Webhelp
Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix + Webhelp. Location: virtually everywhere. Visit to learn more.

Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements include, but are not limited to, statements regarding the integration of the Concentrix and the Webhelp businesses, the strengths and differentiation of the combined businesses, our positioning in the industry, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things: risks related to the ability to successfully integrate the Concentrix and Webhelp businesses; our ability to realize estimated cost savings, synergies or other anticipated benefits of the combination, or that such benefits may take longer to realize than expected; diversion of management’s attention; the potential impact of the combination on relationships with clients and other third parties; risks related to general economic conditions, including consumer demand, interest rates, inflation, supply chains and the effects of the conflict in Ukraine; cyberattacks on our or our clients’ networks and information technology systems; the failure of our staff and contractors to adhere to our and our clients’ controls and processes; the inability to protect personal and proprietary information; the inability to execute on our digital CX strategy; the loss of key personnel or the inability to attract and retain staff with the skills and expertise needed for our business; increases in the cost of labor; the effects of the COVID-19 pandemic and other communicable diseases, natural disasters, adverse weather conditions or public health crises; geopolitical, economic and climate- or weather-related risks in regions with a significant concentration of the our operations; the inability to successfully identify, complete and integrate strategic acquisitions or investments; competitive conditions in our industry and consolidation of our competitors; higher than expected tax liabilities; the demand for CX solutions and technology; variability in demand by our clients or the early termination of our client contracts; the level of business activity of our clients and the market acceptance and performance of their products and services; currency exchange rate fluctuations; the operability of our communication services and information technology systems and networks; changes in law, regulations or regulatory guidance; damage to our reputation through the actions or inactions of third parties; investigative or legal actions; and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.

Copyright 2023 Concentrix Corporation
All rights reserved. Concentrix, Webhelp, Concentrix + Webhelp, the Concentrix and Webhelp logos, and all other Concentrix company, product and services names and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Concentrix and the Concentrix logo Reg. U.S. Pat. & Tm. Off. and applicable non-U.S. jurisdictions. Other names and marks are the property of their respective owners.

A photo accompanying this announcement is available at

Investor Contact:
David Stein
Investor Relations
Concentrix Corporation

Media Contact:
Debbie Gonzalez
Marketing & Communications
Concentrix Corporation

GlobeNewswire Distribution ID 8927595

Angolan Head of State congratulates Guinea Bissau on independence anniversary

President João Lourenço has congratulated the people and the president of Guinea Bissau on occasion of that west African country’s 50th independence anniversary, marked on Sunday (24).

On a message, which ANGOP has had access to, João Lourenço wrote “I have the honour, on behalf of the Angolan Executive and on my own behalf, to congratulate the Guinean people, government and Your Excellency on the day that marks the 50th independence anniversary of the Republic of Guinea Bissau”.

He reiterated the Angolan government’s willingness to work with the Guinean authorities, so that together they can explore all the paths that can lead to the strengthening of the bilateral co-operation, for the benefit of the two peoples.

“Please do accept, Excellency, the expression of my wishes for personal well-being and prosperity for the Guinean people”, stressed the Angolan Head of State.

On 24 September 1973 the then commander and chairman of Guinea Bissau’s People’s National Assembly, João Bernardo Vieira, proclaimed this West African country’s National Independence, in Madina de Boé.

On the occasion, Guinea Bissau – just like other Portuguese-speaking African countries – was engaged in armed struggle against the colonial power, Portugal, through the PAIGCV (African Party for the Independence of Guinea and Cabo Verde).

Source: Angola Press News Agency

Over 30 diamond stones seized

At least 37 diamond stones of various carats have been seized by the Criminal Investigation Service in eastern Lunda Norte province,the local National Police spokesperson Domingos Muanafumo said Monday.

The Police spokesperson stressed that the diamonds were seized during a micro-operation aimed at combating illicit diamond trafficking and fuel smuggling.

The officer said that the operation took place in areas where there are several illegal diamond mining exploitation and along the border with the Democratic Republic of Congo (DRC).

Without revealing the number of citizens involved in the crime and detained, The Police spokesperson said that during the operation at least 1,575 liters of smuggled fuel were seized.

The spokesperson added that during the operation, 699 citizens from the DRC were arrested for attempting to enter national territory illegally at the border posts in several municipalities

Source: Angola Press News Agency

Alan Kyerematen resigns from NPP, goes Independent

Mr Alan Kwadwo Kyerematen, a former Minister of Trade and Industry has announced his intention to contest the 2024 presidential election as an independent candidate.

This follows his resignation from the New Patriotic Party with immediate effect.

‘To actualise this goal, I will establish and lead a new movement for change in Ghana,’ Mr Kyerematen said at a press conference in Accra, on Monday.

Source: Ghana News Agency

Asokore-Mampong youth receive technical and vocational training

About 122 youth in the Asokore-Mampong Municipality have received training in various vocational and technical skills to help empower them economically.

The training was sponsored by No Business As Usual (NBU), a community-based NGO, which seeks to empower the youth to fend for themselves.

The organization, which had existed for over five years, seeks to stimulate youth employment and inclusive socio-economic growth through joint stakeholder collaborations.

Ms Roberta Ayitey, Project Coordinator, speaking at the graduation ceremony said the aim was to help reduce unemployment in the Asokore-Mampong Municipality.

She said the organization in the next two years plans to expand its activities to cover the Kumasi metropolitan area and other districts.

Ms Ayitey said the reduction of the unemployment situation in the country was a shared responsibility, adding that financial assistance and tools were also important in equipping the trained youth to start their own businesses.

She said helping the youth to develop their soft skills was also important in shaping their natural and unique skills to add to what they had learnt from the training.

Ms Ayitey called for support from other organizations to provide skills and empower the youth to create economic opportunities for themselves.

Source: Ghana News Agency

STMA launches two new digital platforms to shore up revenues

The Sekondi Takoradi Metropolitan Assembly (STMA) has introduced two new digital platforms to make revenue collection seamless for both businesses and the assembly.

The intervention, under the urban Governance project of the Twin Cities in Sustainable Partnership Project (TCSPP), would not only curb the human interface, revenue leakages, and unreliable data on clients, but also contribute significantly to the overall realization of projected Internally Generated Funds (IGF) to commiserate with the development aspirations of the assembly.

The Two tools with USSD Code: *422*500# and *222*2115# would allow for easy payment by any business owner by following the ‘PROMPT’ initiated by the process.

Mr. John Laste, the Twin Cities in Sustainable Partnership Project Visibility Officer at a media briefing said the deficit in the assembly’s IGF over the years had become a matter of concern which called for urgent steps to address it.

‘This Municipal revenue campaign would therefore build the capacity of authorities and right holders, improve accountability and good governance’, he added.

He said the Digital platforms would also help in building credible database of businesses within the Metropolis.

‘We are also developing an E-governance Policy to guide the operations of the platform’, he said.

Mr. Fred Nyantakyi, the Senior Budget Analyst of the Assembly said, the digital platforms would complement existing mode of payment, including the bank and cheques transfers.

He prayed that businesses would actively sign on to the platforms to promote more accountability in the collection of revenue, block leakages and advance governance.

Source: Ghana News Agency