CallTower Breaks New Ground: Operator Connect for Microsoft Teams Telephony Solution Now Unleashed Across EMEA

CallTower Sets the Stage for Revolutionary Growth in European Markets as an Elite Operator Connect Provider

SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, March 05, 2024 (GLOBE NEWSWIRE) — CallTower, a global pioneer in providing advanced cloud-based solutions for unified communications, contact centers, and collaboration, proudly announces the expansion of its Operator Connect for Microsoft Teams service to the EMEA region. Since becoming one of the select providers for Operator Connect in September 2021, CallTower has continued to extend its reach. Today marks a significant milestone as they broaden their services to include Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland. This expansion builds on their established presence in the US, Canada, and the UK, further solidifying CallTower’s commitment to enhancing global communications.

CallTower is at the forefront of revolutionizing communication solutions for businesses across the EMEA region in local currencies (including the euro, the UK pound sterling and others) through the enablement of Operator Connect for Microsoft Teams. This innovative service transforms the way organizations connect by delivering PSTN voice access directly within Teams, significantly enhancing the customer experience. Operator Connect not only simplifies the integration between networks but also streamlines the provisioning and management of users. This leads to improved support models that elevate the overall quality of service. Since 2018, CallTower has been providing Microsoft Teams Voice to users in EMEA and over 70 countries globally.

CallTower’s Operator Connect for MS Teams allows for the extension of PSTN voice services to regions that are not covered by Microsoft Calling Plans. This capability is crucial for businesses aiming to maintain a global presence, providing them with a competitive edge in today’s fast-paced market. By leveraging CallTower’s expertise and support, companies can ensure a robust and reliable communication framework, essential for thriving in the digital era. This functionality enables them to effortlessly connect calling services, acquire phone numbers, and assign these components to users, ensuring a smooth operational flow. CallTower stands out by offering technical support and managing the voice network and infrastructure, relieving businesses from the complexities of these tasks.

CallTower enhances Operator Connect for Microsoft Teams, effectively addressing essential communication needs through a comprehensive suite of business integrations. This includes advanced SMS/MMS texting features, stringent compliance recording, crucial emergency services where available, and reliable one-click failover capabilities. Moreover, CallTower provides a range of innovative contact center solutions among other services, enabling businesses to significantly improve their communication frameworks.

“CallTower is thrilled to deliver on our promise of catering to customers in EMEA,” announced CallTower’s Chief Revenue Officer, William Rubio. “The launch of Operator Connect for Microsoft Teams marks the pinnacle of this commitment. It revolutionizes how our customers connect, offering a seamless transition and effortless implementation, all while broadening our coverage. By voice-enabling Teams through CallTower’s Global Network, we’re not just supporting our European clients; we’re empowering them. We provide a variety of options tailored to meet the diverse needs of their workforce, ensuring every user has exactly what they need to excel.” 

CallTower has strategically positioned itself as a leader in communication solutions by developing CallTower Connect, an innovative provisioning tool designed to streamline and simplify the management of its services. This proprietary portal is a testament to CallTower’s commitment to empowering businesses with the ability to effortlessly customize and control their communication platforms.

Through CallTower Connect, users gain access to a user-friendly interface that enables quick and efficient provisioning of a wide array of CallTower services. This includes seamless provisioning of CallTower’s Microsoft solutions, including Operator Connect, Direct Routing, GCC High Direct Routing, and Microsoft 365, among other vital communication tools. The simplicity and efficiency of CallTower Connect means that businesses can rapidly adapt their communication strategies to meet evolving needs without the need for extensive technical knowledge or support.

About CallTower

Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications (unified communications, contact center and collaboration) solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB) and four contact center options, including Five9 for business customers.

For more information contact

Kade Herbert
CallTower, Inc.

GlobeNewswire Distribution ID 9056536

Longest reading marathon: Veronica Obeng takes up challenge March 24

Inspired by other Guinness World Record attempts, Ms Veronica Obeng, an Accountant and TV Host, wants to challenge herself and set a record for the longest reading marathon.

Starting Saturday, March 24, 2024, she will read aloud a wide range of books, spanning at least 155 hours – approximately six days and a few more hours.

Ms Obeng said she wanted to obtain global recognition for local authors, having worked with them for ‘many years and understood their challenges’.

As Managing Partner of Africa Must Read, a non-profit organisation, she again considered the event as an opportunity to champion and boost the culture of reading among younger generations.

‘I see Guinness Book of World Records as a platform for global exposure, where people can showcase their talents, creativity and contributions to the community.

‘Apart from throwing the light on authors, my effort is also to encourage community members to take personal development as a responsibility since it leads to national development,’ she told the
Ghana News Agency.

Ms Obeng appealed for the support of individuals, corporates and stakeholders in the book and publishing industry ahead of the event scheduled to take place at the Aburi Botanical Garden in the Eastern Region.

The current longest reading marathon record of 124 hours is held by Rysbai Isakov (Kyrgyzstan) in Bursa, Turkey, who made the attempt from September 22 to 27, 2022. Ms Obeng’s attempt is expected to end Monday, April 1, 2024.

After all is done, the host of Books and Financial Review TV show plans to inaugurate additional Africa Must Read book clubs across schools in the country and beyond.

Africa Must Read, among other objectives, works to enrich African lives and build communities through literacy.

That, Ms Obeng explained, was being done by creating awareness of the importance of reading right from childhood to adulthood.

Book fairs, libraries, clubs and other initiatives supervised by the Organisation, she added, also helped to provide the youth ‘the best books by trusted aut

Source: Ghana News Agency

Up and coming artistes advised to be God fearing

Mr Agboti Yao, a renowned musician from the Republic of Togo has advised up and coming artistes to be God fearing and humble.

He also called on them to shy away from lifestyles that would jeopardize their career.

Mr Agboti Yao gave the advice in a chat with the Ghana News Agency Entertainment desk at Adaklu Kodzobi in the Adaklu district where he was the guest artistes at the 40th anniversary celebration of Togbe Dzegblade IV, Chief of the town.

He noted that it was these traits that could carry them far.

Mr Agboti Yao said it was regrettable that most musicians were carried away by fame and led lifestyles that brought them to their knees.

He called on the younger generation of musicians to seek advice from their seniors who have been in the industry for a long time.

Mr Agboti Yao reminded them that they should not use music to entertain people but also used it to glorify God.

‘There was a time I was persecuted because of some of my songs but God was on my side so let us look up to Him always,’ he advi

He entreated people to disabuse their minds that artistes were ‘ruffians and riff-raffs’ adding ‘music is a noble profession and should be seen as such.’

Mr Agboti Yao who said he has been in the music industry for almost 50 years now said he has several albums to his credit notable among them was his hit song ‘Ablode gbadzaa’ meaning freedom.

He said his favorite album was ‘Kafukafu hawo madzi na nye Mawu’ (I will sing praises unto my God).

Source: Ghana News Agency

Wildlife Day: RESCONI advocates use of GPS collars, transmitters in wildlife conservation

Resource Conservation Initiative (RESCONI), a Non-Governmental Organisation, has recommended to stakeholders in the wildlife sector to collectively explore innovative methodologies to facilitate the protection and conservation of Ghana’s wildlife resources.

The stakeholders, including the Ministry of Lands and Natural Resources, Wildlife Division of the Forestry Commission, metropolitan, municipal and district assemblies, and the local populace, especially the youth, must effectively collaborate in finding innovative and cutting-edge digital technologies to protect wildlife, it said.

‘This will spark synergies to inspire cross-sector collaborations that foster the application of novel digital innovations and technologies to manage the wildlife resources of the country sustainably,’ a release by the NGO said on Monday.

The World Wildlife Day 2024 was celebrated on the theme; ‘Connecting People and Planet: Exploring Digital Innovation in Wildlife Conservation.’

The release said digital innovation offered co
untries with internet connectivity such as Ghana the opportunity to unleash the power of digital technologies and services in the sustainable management of wildlife resources and address human-wildlife conflicts.

Using Global Positioning System (GPS) collars and transmitters in wildlife conservation in Ghana was important to ensure the ease of access to accurate and efficient data for decision-making in support of wildlife management, it said.

‘The revolutionary role of using geo-location data through GPS collars and transmitters in appreciating the behaviour of wild animals, estimating migratory routes and habitat utilization is unprecedented,’ the release said.

It said conservationists, through those tracking devices, made valuable decisions to conserve threatened species; thus the gradual embrace of digitization in wildlife conservation.

‘It is, therefore, important that Ghana, a country immersed in nature’s magnificence, should bridge conservation, digital technology and innovation in the sustainable
management of its wildlife resources.’

‘As we celebrate World Wildlife Day, it is important to highlight the role of Global Positioning System (GPS) Collars and Transmitters in wildlife conservation in Ghana.’

The release noted the well-established fact that conservation efforts had reached an unprecedented high level of advancement in the use of digital technology.

‘When GPS collars and transmitters are attached to animals, conservationists can retrieve significant data on how different wildlife species interact with their environment as this enables the development of specific conservation plans and priorities aimed at defining wildlife populations and habitats.’

‘These devices have contributed to understanding and protecting threatened species within the Protected Areas, Community Resource Management Areas (CREMAs) and other conservation areas under the protection and management of communities, and civil society organisations amongst others.’

There is a gradual shift of conservation efforts to data-en
hanced strategies.

Its usage helps to identify high-risk areas of poaching, human-wildlife conflicts, habitat depletion, the concentration of land-use activities, climate change and the mitigation of biodiversity threats.

Despite the current role of digitization in wildlife conservation in Ghana, there is a need to reminiscence the challenges associated with data privacy, the high cost of monitoring devices, the size of tracking devices relative to animal behaviour and the analysis of large datasets.

‘It stands to reason that future proposals must include high investments into the application of these monitoring devices, exposing high numbers of the student population… to the use of e-platforms, use of micro-weight devices, and application of Artificial Intelligence to retrieve, analyze and predict effective conservation strategies for the country,’ the release noted.

Source: Ghana News Agency

MCE urges parents to train their children on Ghanaian cultural values

Mr Abdul-Mumin Issah, the Sekondi-Takoradi Metropolitan Chief Executive (MCE), has called on parents and guardians to train their children to adopt the appropriate cultural values and practices to enable them to respect their Ghanaian and African identity.

He said early parent-child interactions were vital to children’s development and imbibed in them a sense of belonging, self-worth, and patriotism amid globalisation and social media.

He made the call when he gave the keynote address at the 67th pre-Independence Day Anniversary march passed by kindergarten (KG) schools within the Sekondi-Takoradi Metropolis.

It was on the theme: ‘Imbibing Patriotism in Early Stage: The Key to Growth and Development of the Learner and the Country as a Whole’.

Mr Issah noted that: ‘It is disheartening to see on social media, students of today in our society speaking ill of national leaders and the nation at large.’

He said it was the responsibility of parents to impart good moral values in their children, saying; ‘When ch
ildren are imparted with the best from the beginning, it sticks and becomes very difficult to adulterate.’

?He continued: ‘I urge all of us here to make it a point to imbibe good morals and love for the nation into the hearts of these young ones for us to achieve the change we desire as a nation.’

The MCE also advised the children to stay away from bad friends, truancy and any attitude or lifestyle that could have negative consequences on their future.

Touching on the theme, the MCE indicated that it was only through patriotism by the citizenry that the country could achieve its development goals.

Mr Issah said: ‘Patriotism teaches us to love our country and embrace the whole of humanity, and enlightens people about their predominant duties towards the nation through supreme sacrifice for the country.

‘The sacrifices made by our leaders to attain independence must not go in vain, because without patriotism, we will continue to be slaves to debts and other unseen vices from the foreign front.’

to him, the theme for the celebration also aligned with the STMA’s efforts in promoting preschool education in the Metropolis, adding it served as the foundation of well-structured educational systems that impacted the lives of children.

The MCE said the STMA would continue to deliver on its mandate and commitment to improve upon access and quality of education in the Metropolis through the provision of needed infrastructure, and other teaching and learning materials.

Mrs Sally Nelly Coleman, the Sekondi-Takoradi Metropolitan Director of Education, expressed gratitude to the STMA for their support and contributions in improving teaching and learning as well as access to early childhood development education in the Metropolis.

She said this year’s KG schools celebration was the 31st edition, and that her office would put in place measures to sustain the activity in the years ahead.

A total of 31 KG schools participated in the march pass which was characterised by cultural performances, masquerade dance and
other entertaining activities to promote the rich Ghanaian culture.

Source: Ghana News Agency